Frequently Asked Questions
Everything you need to know about your TAYLOR USA experience.
What is the standard shipping timeframe for furniture orders?
Standard shipping typically takes 5-10 business days. For oversized home decor and furniture items, our specialized white-glove delivery team will contact you within 48 hours of purchase to schedule a convenient delivery window.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale decor items are non-returnable unless they arrive damaged or defective.
Do you offer warranties on TAYLOR USA products?
Yes, all TAYLOR USA furniture pieces come with a limited 1-year manufacturer warranty covering structural defects and craftsmanship to ensure your home remains beautiful for years to come.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number. You can also log into your TAYLOR USA account to view real-time updates on your shipment's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm to help you design your dream home on your own budget.
Are your materials sustainably sourced?
At TAYLOR USA, we prioritize ethical sourcing. Many of our wood collections are FSC-certified, and we work closely with artisans who utilize eco-friendly manufacturing processes wherever possible.